For the fastest review, provide your order number, delivery details, and a brief description of the problem. Photos may help explain damage or an incorrect delivery.
Order issues
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery. Include your order number and a brief description of the issue.
Eligibility for refunds
Refunds may be issued for items that arrive damaged, defective, or incorrect. Products must remain unused and in their original packaging when applicable.
Non-refundable situations
We cannot provide refunds for orders that were delivered successfully but later mishandled or improperly stored by the customer.
Shipping costs
Shipping fees are generally non-refundable unless the issue was caused by an error on our side.
For delivery questions, see the shipping policy or contact support with your order reference.
Refund processing
Once a request is approved, refunds are processed through the original payment method. Processing times may vary depending on the payment provider.
Contact
For refund requests or order concerns please contact support through the website contact form and include your order reference number.